Privacy Policy

Privacy Policy

Last Updated: September 8, 2026

GW2 Services LLC (“GW2 Services,” “GW2,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a quote, contacting us, or using our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By using our website or submitting information to GW2 Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you use our website, request a quote, contact us, schedule services, communicate with us, or otherwise interact with GW2 Services.

This information may include:

• First and last name
• Email address
• Phone number
• Property or service address
• City, state, and ZIP code
• Services requested
• Information about your property or project
• Preferred contact method
• Communications, questions, comments, and other information you provide
• Billing and payment-related information when applicable

You are not required to provide personal information simply to browse the website, although certain features may not be available without it.

2. Quote Request Information

When you request a free quote through our website, we may collect information necessary to evaluate your request and determine the appropriate services.

This may include your contact information, property address, requested services, project details, photographs, measurements, property conditions, and other information you choose to provide.

Submitting a quote request does not create a service agreement or guarantee that GW2 Services will be able to provide the requested service.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of visits
• Approximate geographic location
• Website interactions
• Session duration
• Links or buttons clicked

This information is generally used to understand how visitors use our website and to improve website performance, security, and usability.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze website traffic, improve performance, and understand how visitors interact with the site.

Cookies are small files stored on your device.

Depending on your browser or device, you may be able to block, delete, or limit cookies through your browser settings.

Disabling certain cookies may affect the functionality of the website.

5. Analytics

GW2 Services may use third-party analytics services to better understand website traffic and visitor behavior.

Analytics providers may collect information such as device information, IP address, pages visited, time spent on the website, and interactions with website content.

Information collected through analytics tools is generally used to improve our website, marketing, and customer experience.

6. How We Use Your Information

We may use personal information to:

• Respond to questions and inquiries
• Prepare and provide quotes
• Evaluate service requests
• Schedule appointments or services
• Communicate regarding upcoming or completed work
• Provide lawn care, landscaping, seasonal cleanup, snow removal, or other services
• Process payments and maintain billing records
• Provide customer support
• Send service reminders or scheduling updates
• Maintain business and customer records
• Improve our website and services
• Understand customer needs and preferences
• Prevent fraud or misuse
• Protect our business, customers, employees, and website
• Comply with legal obligations
• Enforce agreements and policies

We may also use information for other purposes disclosed at the time the information is collected.

7. Phone, Email, and Text Communications

If you provide your phone number or email address, GW2 Services may use that information to communicate with you regarding:

• Quote requests
• Service inquiries
• Appointments
• Scheduling changes
• Weather-related delays
• Project updates
• Account or billing matters
• Customer service
• Follow-up communications

If you provide a mobile number, we may communicate with you by phone or text regarding your service request or customer relationship.

Message and data rates may apply.

You may ask us to stop non-essential promotional communications at any time.

8. Marketing Communications

GW2 Services may occasionally send information about services, seasonal availability, promotions, or other business updates when permitted by law.

You may opt out of marketing emails by using the unsubscribe option included in the message or by contacting us directly.

Opting out of marketing communications will not prevent us from sending necessary communications relating to an active quote, appointment, account, payment, or service.

9. Photographs and Uploaded Files

Our website may allow you to upload photographs or other files relating to your property or requested service.

We may use submitted photographs to:

• Evaluate service requests
• Prepare quotes
• Understand property conditions
• Plan work
• Communicate with you
• Maintain internal service records

Customer-submitted photographs will not be used publicly for marketing purposes without appropriate permission unless otherwise permitted by law.

10. Project Photography

GW2 Services may photograph work before, during, or after service for documentation, quality control, training, portfolio, or marketing purposes.

When photographs are used publicly, we will make reasonable efforts to avoid displaying personally identifying information such as house numbers, license plates, customers, or other sensitive details without appropriate permission.

Customers may request that photographs of their property not be used for public marketing.

11. Payment Information

If you make a payment electronically, payment information may be processed by a third-party payment processor.

GW2 Services may not directly store complete credit or debit card information when payments are processed through an independent payment provider.

Payment processors maintain their own privacy and security practices, which are governed by their respective policies.

12. How We Share Information

GW2 Services may share personal information when reasonably necessary to operate our business and provide services.

Information may be shared with:

• Employees
• Contractors or subcontractors
• Website hosting providers
• Email and communications providers
• Customer relationship or scheduling platforms
• Payment processors
• Accounting or bookkeeping providers
• Website analytics providers
• IT and security providers
• Professional advisers
• Insurance providers
• Legal or regulatory authorities when required

These parties may receive only the information reasonably necessary to perform services on our behalf or fulfill the applicable purpose.

13. Service Providers

We may use third-party service providers to operate portions of our website and business.

These providers may process information on our behalf for functions such as website hosting, form processing, communications, scheduling, payment processing, analytics, customer management, security, or data storage.

Their handling of information may also be subject to their own privacy policies and contractual obligations.

14. Sale of Personal Information

GW2 Services does not sell personal information for monetary consideration.

We may disclose information to service providers and business partners as described in this Privacy Policy in order to operate the website and provide services.

If our data practices change in a way that constitutes a “sale” or “sharing” of personal information under applicable privacy law, we will update this Privacy Policy and provide any legally required notices or choices.

15. Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a court order, subpoena, or legal process
• Respond to lawful government requests
• Protect the rights or property of GW2 Services
• Protect customers, employees, contractors, or members of the public
• Investigate suspected fraud or illegal activity
• Enforce agreements or policies
• Protect website or business security

16. Business Transfers

If GW2 Services is involved in a merger, acquisition, restructuring, financing, sale of assets, business transfer, or similar transaction, personal information may be transferred as part of that transaction.

Any successor organization may continue to use information in accordance with this Privacy Policy unless otherwise disclosed.

17. Data Retention

GW2 Services may retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Prepare and maintain quotes
• Provide services
• Maintain customer records
• Process payments
• Resolve disputes
• Maintain accounting and tax records
• Comply with legal obligations
• Protect our rights
• Maintain appropriate business records

Retention periods may vary depending on the type of information and the purpose for which it was collected.

18. Data Security

GW2 Services uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, network, database, email system, or internet transmission can be guaranteed to be completely secure.

You should avoid submitting highly sensitive information through ordinary website forms unless specifically requested.

19. Your Privacy Choices

Depending on applicable law and the circumstances, you may request that GW2 Services:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Delete certain personal information
• Update your contact information
• Stop sending marketing communications
• Limit certain uses of your information
• Provide a copy of certain information you submitted

Some requests may be subject to legal exceptions or record-retention requirements.

We may need to verify your identity before completing certain privacy requests.

20. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on your state of residence, those rights may include the ability to request:

• Access to personal information
• Correction of inaccurate information
• Deletion of certain information
• A portable copy of certain information
• Information regarding categories of information collected
• Information regarding disclosures of personal information
• Opt-out rights regarding certain forms of targeted advertising, sale, or sharing

GW2 Services will honor applicable privacy rights as required by law.

21. Michigan Residents

GW2 Services operates in Michigan and handles customer information in accordance with applicable federal and Michigan laws.

Michigan residents may contact us regarding questions, corrections, deletion requests, or concerns about the handling of their personal information.

22. Do Not Track Signals

Some browsers provide a “Do Not Track” or similar privacy signal.

Because there is not currently a universally accepted standard for responding to all browser-based tracking signals, our website may not respond to every Do Not Track signal.

Where applicable law requires recognition of a particular privacy preference signal, we will comply with those requirements.

23. Third-Party Links

Our website may contain links to websites or services operated by third parties.

GW2 Services is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any external services you use.

24. Social Media

GW2 Services may maintain profiles or pages on social media platforms.

If you interact with us through social media, information may be collected both by GW2 Services and by the applicable social media provider.

Your use of those platforms is governed by their own privacy policies and terms.

25. Children’s Privacy

The GW2 Services website and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through the website.

If we learn that personal information from a child under 13 has been collected unintentionally, we will take reasonable steps to delete it.

26. External Images and Website Content

Our website may contain photographs, stock images, representative images, generated images, or other visual materials.

Images used to illustrate our services do not necessarily contain actual customers or actual GW2 Services projects unless specifically identified as such.

No personal information should be inferred from individuals appearing in representative website imagery.

27. Protecting Your Information

You can help protect your information by:

• Providing accurate contact information
• Avoiding highly sensitive information in open text fields
• Using secure devices and networks
• Contacting us if you believe information submitted to GW2 Services has been compromised

28. Changes to This Privacy Policy

GW2 Services may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, technology, or legal requirements.

The revised policy will be posted on this page with an updated “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

29. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact:

GW2 Services LLC
Email: services@getgw2services.com

30. Privacy Requests

Privacy-related requests may be submitted using the contact information above.

Please include enough information for us to understand and respond to your request.

For certain requests, we may need to verify your identity before providing, modifying, or deleting personal information.